Terms of Service

Last updated: October 28, 2026

These terms govern your use of brocad.shop and any order you place through it. By placing an order you accept them.

1. About Us

brocad.shop is operated by Shenzhen Ailuexiang E-Commerce Co., Ltd., Room 707, No. 2, Banggang 1st Alley, Dongfang Community, Songgang Subdistrict, Bao’an District, Shenzhen, Guangdong, China. Contact: [email protected].

2. Products and Descriptions

We describe fabrics, colours, dimensions and construction as accurately as possible. Natural fibres vary in weave and tone, and screen settings vary, so slight colour differences between the photograph and the delivered fabric are normal and are not a defect. Dimensions are stated per panel; accessories such as poles and rings are not included unless stated.

3. Prices and Currency

Prices are shown in US dollars (USD) and exclude import duties and local taxes. We may change prices at any time, but the price shown at the moment you place your order is the price that applies. Where a price is stated in another currency on a specific product page, that currency governs that product.

4. Orders and Payment

Your order is an offer to buy. A contract is formed when we confirm dispatch. We may decline or cancel an order where the item is unavailable, the price was listed in error, or fraud is suspected; in that case any payment received is refunded in full. Payment is taken at checkout through our payment providers.

5. Made-to-Measure Orders

For made-to-measure orders you are responsible for the measurements you supply. We confirm specifications in writing before cutting. Once cutting has begun, the order cannot be cancelled, and made-to-measure items are non-returnable except where faulty. See our Return and Refund Policy.

6. Delivery, Risk and Title

Delivery estimates are estimates, not guarantees, and customs clearance can delay parcels. Risk passes to you on delivery. See our Shipping Policy for processing times, costs and lost-parcel handling.

7. Intellectual Property

All photography, text, and the BROCADE name and logo on this site belong to us or our licensors and may not be copied or reused commercially without written permission.

8. Liability

Nothing in these terms limits liability that cannot be limited by law. Otherwise our liability for any order is limited to the amount you paid for that order. We are not liable for indirect losses such as installation costs, loss of profit or delay caused by customs.

9. Governing Law

These terms are governed by the laws of the People’s Republic of China. Disputes will first be addressed in good faith by email; failing that, they fall to the competent court at our registered address. Nothing here removes consumer rights you have under the mandatory law of your own country of residence.

10. Changes

We may update these terms. The version published on this page at the time of your order applies to that order.