Shipping Policy

Shipping Policy

Last updated: October 28, 2026

BROCADE ships worldwide from Shenzhen, China. Every curtain panel is cut to order and inspected before it leaves our facility.

1. Order Processing

  • Ready-to-hang stock sizes: dispatched within 1–3 business days after payment is confirmed.
  • Made-to-measure orders: production takes 7–14 business days, then dispatch.
  • Orders placed on weekends or public holidays start processing on the next business day.

2. Shipping Cost and Delivery Time

  • We offer free standard shipping on all orders, with no minimum order value.
  • Standard delivery: 7–15 business days after dispatch, depending on destination country and customs clearance.
  • Remote areas and islands may require 3–5 additional business days.

3. Tracking

A tracking number is emailed to you as soon as your parcel is handed to the carrier. Tracking usually activates within 48 hours. If tracking shows no movement for more than 7 business days, contact us and we will open an investigation with the carrier.

4. Customs, Duties and Taxes

Orders are shipped from China as personal-use parcels. Import duties, VAT or handling fees charged by your country are the responsibility of the recipient and are not included in our prices or shipping cost. We cannot predict these charges and cannot reimburse them.

5. Incorrect Address

Please check your delivery address at checkout. If an address is incomplete or incorrect, contact us within 24 hours so we can amend the label before dispatch. Parcels returned to us as undeliverable can be reshipped once the correct address is confirmed; return and re-shipping costs are borne by the customer.

6. Lost or Damaged Parcels

If a parcel is confirmed lost in transit, we will send a replacement or issue a full refund. If a parcel arrives damaged, please photograph the outer packaging and the fabric before opening it fully, and contact us within 7 days of delivery.

7. Contact

Shenzhen Ailuexiang E-Commerce Co., Ltd.
Room 707, No. 2, Banggang 1st Alley, Dongfang Community, Songgang Subdistrict, Bao’an District, Shenzhen, Guangdong, China
Email: [email protected]

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