Return and Refund Policy

Last updated: October 28, 2026

1. 30-Day Return Window

You may request a return within 30 calendar days of delivery. To be accepted, the item must be unused, unwashed, free of odours and pet hair, and returned in its original packaging with all hardware and tags included.

2. Made-to-Measure Items

Curtains cut to your specific width, drop, heading style or lining are made individually for you and cannot be resold. Made-to-measure and custom-dyed items are therefore non-returnable, except where the item is faulty, damaged in transit, or differs from the specification you confirmed.

3. How to Start a Return

• Email [email protected] with your order number and photos of the item.
• We reply within 2 business days with return instructions and the return address.
• Do not send items back before receiving our instructions; unauthorised returns may be refused.

4. Return Shipping Cost

Return shipping is paid by the customer, except when the item is faulty, damaged, or not what you ordered — in that case we cover the return cost and the replacement or refund.

5. Refunds

Once the returned item is received and inspected, we issue the refund to your original payment method within 3 business days. Bank or PayPal processing usually takes a further 3–10 business days. Original shipping charges are refunded only when the return is due to our error.

6. Faulty or Incorrect Items

Every panel is inspected before dispatch. If you receive a defective item or the wrong item, contact us within 7 days of delivery with photographs. We will arrange a replacement, a repair, or a full refund, including shipping.

7. Contact

Shenzhen Ailuexiang E-Commerce Co., Ltd.
Room 707, No. 2, Banggang 1st Alley, Dongfang Community, Songgang Subdistrict, Bao’an District, Shenzhen, Guangdong, China
Email: [email protected]